Buzzbeeper is a simple, easy-to-use, low-cost cloud-based service that gives your customers a fun, 10-second survey to find out how you’re doing (via text message, twitter, or telephone). And when a customer isn’t happy, it “beeps” you before they even leave the store so you can fix the issue on the spot. Plus an integrated social network referral system. Plus coupons. Plus text message campaigns. Some very exciting “beta site” deployments suggest this is a real “game changer” for retail businesses.

Buzzbeeper is a new cloud-based telephony app built upon Heroku, Amazon AWS, Twilio, and Tropo.